Terms & Conditions

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

 

Property and Cancellation Policies:

Booking conditions of Kuru Resort online shop

Basic things about the online shop

E-commerce products are sold by Kuru Resort Saimaa Oy (business ID 1082927-7). All prices include VAT. We reserve the right for price changes.

Booking

The customer makes the reservations on the internet and pay 50 % of payment as a deposit and the rest 50 % 14 days before arrival.  Internet booking is paid either by credit card or through a bank service. Customer is responsible for the fact that he or she print a receipt, booking confirmation, the product description and booking conditions. The reservation system will send a booking confirmation to the customer’s email address. E-commerce prices may vary depending on the availability of capacity and time. Separate campaigns might have a different booking condition which will be mentioned in the bid information. Prices may also differ, given from the sales office or at the reception. Reservations can be made only by the persons of full age (18 years). All bookings will be confirmed by e-mail, stating the price of the reservation, as well as the products ordered. To receive the booking confirmation, the e-mail address has to be written when ordering the products. Please also note the delivery times of the ordered products.

Booking confirmation

Booking confirmation must be shown at the reception on arrival (printed or from a mobile device). The booking confirmation will be sent by email, from where you can see

  • Reservation ID
  • Total amount of the invoice, VAT and other data

Notice! If you haven’t received the booking confirmation:

  1. Check your spam box.
  2. Contact the Kuru Resort sales service immediately for new booking confirmation.

Payment services providers

Payment service provider and operator for the bank payments through Finnish banks is Paytrail Plc (2122839-7). Paytrail Corporation is displayed payee’s account statement and forwards the payment to the merchant. Paytrail corporation has a payment institution license. In reclamations, we ask you to contact the product vendor.

Paytrail Corporation, business identity code: 2122839-7
Innova 2
Lutakko Square 7
40100 Jyväskylä, Finland
Phone: +358 207 181830

 

Payment service provider and operator for the credit card payments is Stripe.

Stripe is displayed payee’s card invoice and forwards the payment to the merchant. Stripe has a payment institution license. In reclamations, we ask you to contact the product vendor.

Stripe: info@stripe.com

Cancellation of booking

Any cancellations must be made in writing by e-mail specified by the lessor. The date on which Kuru Resort’s sales office receives the written notification will be regarded as the date of cancellation. In case of booking cancellation of a villa:

  • Our individual clients have a right to cancel the booking without a cancellation fee, 14 days before the day of arrival.
  • The exception for the cancellation is celebration packages and other packages where payment and cancellation conditions are defined separately, sickness or Force majeure cases.
  • If the cancellation is made later than 14 days but more than 1 day before the day of arrival, Kuru Resort Saimaa will charge 50 % of the full amount as a cancellation fee.
  • In the cases of now show and when the cancellation is made later that 24h before arrival, Kuru Resort Saimaa has a right to charge the full amount of the reservation.

Booking and cancellation terms and conditions for groups will be agreed separately at the booking stage. Kuru Resort–sales office will not compensate for the client for expenses incurred by the cancellation. Kuru Resort -sales office recommends passengers to take out travel insurance, including cancellation insurance.

Stay at the Kuru Resort Saimaa

Villas will be at the client’s disposal as following:

  • From 3 pm on the day of arrival till 12 (noon) on the day of departure.

The villa rent covers free using of villa, a toilet paper, the electric power for heating, light, free Wi-Fi. Bed linen and the towels are also included.

The lessor has the right to collect some extra payment for the additional cleaning, as well as the cost of the damaged property from the tenant. Additional cleaning means – cleaning of furniture, carpets, and also small repair work (e.g., a wall painting) if this necessity take place due to the fault of the client. In case of disturbance of public peace by the client, causing the inconveniences to other clients of the resort, the lessor/representative of the lessor has the right to terminate the contract directly after an opening remark. All expenses caused by the above-stated infringements are collected from the client according to a real amount of damage. Smoking inside, all around the Kuru Resort Saimaa area (incl. the villas) is forbidden. Penalty for smoking inside the cottage is one day’s rent and the expenses of the cleaning fees. The lessor – Kuru Resort Saimaa does not bear responsibility for any allergic reactions and other contretemps caused by illegal smoking.

Compensation of damage

The client is obliged to indemnify against the loss caused to the object/property directly to the owner of the object.

The quantity of inhabitants

The quantity of people living in rented object is limited by the quantity of sleeping places (beds).

Possible complaints

About all remarks, concerning equipment of a villa, it is necessary to inform everything directly to the Kuru Resort –reception. The claims concerning damage compensation should be sent in written within 30 days after the tenancy termination.

Activity Services

The client is obliged to comply with the instructions of the program service manual. If the client violates the instructions, he or she is liable in respect of damage caused to the full. Client’s responsibility to inform in advance the diseases or other causes that may affect the execution of the program service. The Guide has the right to suspend the program service if the client endangers safety. The client is obliged to comply with the instructions of the program service manual. If the client violates the instructions, he or she is liable in respect of damage caused to the full. Client’s responsibility to inform in advance the diseases or other causes that may affect the execution of the program service. The Guide has the right to suspend the program service if the client endangers safety.

Kuru Resort –Sales Office’s Right to Cancel the Reservation

In the case of force majeure, can Kuru Resort –sales office cancel the reservation. In this case, the customer is entitled to reimbursement of the fees in full.

Data protection report

You can find from this link.